It was the year 1992 when the first Business Process Outsourcing was first introduced in the Philippines. From then on, a lot of call center companies have sprung like grass on various parts of major cities in the Philippines. The BPO in Philippines was even named “Sunshine Industry” because of the rampant establishment of BPO firms in this country. Today, you can name hundreds of call center firms scattered across this country but only a few remain huge and successful. Yes, there might be a lot of business process outsourcing companies here but seldom are what you can consider big companies – meaning they pay and treat employees a lot better. So here are the top ten BPO companies that you might be passing by, unknowingly:
Convergys – This is one of the leading companies in the world in line with providing various services such as human resources and billing services. Since the year 2003, the BPO company have grown tremendously and is continually growing and expanding in various parts of the Philippines. It’s largest call center firm is located in Glorietta 5 in Makati City. The biggest firm can house 2,041 seats and it’s also recognized as the biggest call center in the world.
E-Telecare – This company is one of the country’s pride as it’s the first Ayala-backed BPO company. Services provided here are technical support, sales program and inbound customer service. This is also one of the major BPO players that ranked 3rd in the year 2008.
SVI – Software Ventures International is a company that focuses in Business Solutions Development and IT consulting. The company has been operating for more than 20 years now and has ventured into trending world-wide industries like health care and pharmaceuticals, transportation, telecommunications, media, manufacturing, banking and insurance, and energy and government.
Aegis People Support – This firm is considered as one of the fastest growing call center companies in the Philippines. The revenue hit 5.7 billion pesos in the year 2008. The BPO company focuses in providing back-office services to a number of Fortune 500 companies globally. Field of business include telecommunications, travel, banking and finance and health care and insurance.
Teleperformance – With 6 contact centers and more than 7,000 workstations, the Teleperformance is an ISO-certified company that primarily provides services in technical support, back-office support, automation solutions and customer care.
ICT Group – This company started in the year 2003 as a firm more focused in customer care solutions. They have domestic and international businesses as clients in providing support in the fields of health care, insurance, hospitality, telecommunications and information technology.
West Services – With an award of “2009 Employer of the Year” given by the European Chamber of Commerce of the Philippines, this company is continuing to expand as a BPO center in the country. It mainly supports clients through direct marketing, automated voice response services and customer service.
Epixtar – If there are BPO companies that are more focused in IT services, Epixtar is more into winning back clients and retention. However, their services changed into offering the clients support in the field of financial services and medical transcription.
Teletech – In alliance with Philippine Long Distance Company (PLDT), Teletech aims to grow in business in the fields of integrated customer relations and management solutions. It also has something to brag of as it ranked number one in the year 2008. It’s revenue hit 8.1 billion pesos.
Telus International Philippines – This is a part of a Canadian company named Telus International. Companies here provide various services to their international clients. Services include: telecommunications, customer care, sales, market research, back office support and technical support.
If you have plans of landing on a call center job, it would be better to apply on these companies. It’s not that other smaller companies are not capable of paying and treating employees well. But knowing that these the listed companies are operating for a long time now, it can give you the assurance of getting a better career path and professional growth.