The Philippines is one of the fastest growing Business Process Outsourcing (BPO) countries across the globe. In 2007, the country has gained $150-billion worth of income solely from the BPO industry. Many foreign business executives opt to invest outsourcing businesses in the country, mainly because of the many Filipinos that speak fluent English. As compared to other BPO countries, like India, Filipinos are reportedly to speak a more natural and fluent twang, that most expatriates – mostly Americans – prize. The Philippines is also considered as one of the best locations of choice, due to its less expensive operational and labor costs. It’s even been said that a typical paycheck for a single worker in America can pay to around 3 workers in the Philippines.
The Philippines has also become the host providers of email response and managing services. All kinds of service belong in this branch, ranging from customer relations, travel services, technical support, education, customer care, financial services, to name a few. Another reason why it’s strategic to host providers in the Philippines is because most workers here have a knack on learning. Training periods for these employees are minimal, with great service and results in return.
But of course, when it comes to BPO, call centers are the first thing that comes to mind. It’s proven, time and again, that this sort of industry will constantly stay at the BOOM level in the Philippines. Ask any agent from these centers – you may just find it appealing to work with them. Let’s learn more of some of the most popular Filipino call centers:
HSBC EDP (Alabang)
Located just at the Southern Metro, Hong Kong Shanghai Bank’s Electronic Data Processing center provides not only sufficient and profitable benefits for its employees, it also has a good track record on giving the best banking service ever. Ranging from mortgage collection services, to plain credit card troubleshooting, each account’s is a major investment for both the customer and call center employee themselves. After all, the customer takes pride on being serviced by well-mannered agents. And the agents get themselves treated to high pay salaries, commission bonuses, and an all-together festive atmosphere that HSCB EDP provides.
CONVERGYS, (Cebu)
Cebu is known for its hospitable and well-mannered people. That’s more than enough reason for CONVERGYS to set a site in this vibrant city. The Cebu locales take pride on providing the best call center service to their clients, by showing how communication barriers can be broken down. It’s as simple. English proficiency in this city is at an all-time high, with expatriates from all over the world staying at this place. The convergence of language and culture resulted to global-speaking Filipinos, which in return resulted to CONVERGYS Cebu. Converge = CONVERGYS, get it?
IBM Daksh (Metro Manila)
Central Manila. Right at the center of Manila’s main vein, EDSA, to be exact. That’s where you’ll find IBM Daksh, the premier choice of the best technical outsourcing service ever. Want to know what goes on if your IBM product’s fuzzy? Call them up. How about wanting to know where you can invest your talents in, and grow together with a global company. Join them. The thousands of their employees can attest on how great working in here is.
Philippine Call Centers are here to stay. It’s a global demand that can only be satisfied by well-spoken locals. Check out the centers tackled in this article to get an example on the best BPO service there is.